FAQ

Frequently Asked Questions

🧵 How long does it take to make my order?

Please allow 7–14 business days for production before shipping. For custom orders, we’ll confirm a timeline with you directly.

📏 How do I know what size to get?

We’ve got you! Check out our Size Chart for detailed measurements and tips on getting the perfect fit. Still unsure? Need custom sizing? Feel free to reach out via email or dm.

📦 Do you offer international shipping?

Yes, we ship worldwide! Shipping times and rates vary based on your location and will be calculated at checkout.

🔁 What’s your return/exchange policy?

Because items are handmade to order, we currently do not accept returns or exchanges unless there’s a mistake or defect on our end. Please double-check your size and order details before purchasing.

💌 Can I request a custom design/color?

Absolutely! Custom pieces are our favorite. Send us an email or Instagram direct message with your vision—we'll make magic together. 

🧼 How do I care for my crochet item?

To keep your piece looking cute:

• Hand wash in cold water

• Air Dry or tumble dry on low heat

• Machine wash cold + delicate setting

• Avoid bleach!

💳 What payment methods do you accept?

We accept all major credit/debit cards and other secure checkout options listed at the bottom of our site.

📸 Can I be featured wearing my outfit?

Yesss! Tag us on Instagram or TikTok @KnotKandy and use #KnotKandy for a chance to be featured on our page.